Possible delays in OTP email delivery

Incident Report for Paybis

Resolved

This incident has been resolved.

Posted Jan 24, 2026 - 21:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 24, 2026 - 18:09 UTC

Investigating

We are currently observing disruptions across external email services, which may result in delays in the delivery of OTP via email for some users.

Updates will be provided as more information becomes available.

Posted Jan 24, 2026 - 16:01 UTC

This incident affected: Paybis site (OTP & SMS Notifications).